The Lufthansa Nairobi Office delivers high-standard customer service for business and leisure travelers in Kenya. Located at Merchant Square, it handles ticket sales, booking modifications, baggage queries, missing luggage, in-flight service requests, and visa information. Multilingual staff provide web/airport check-in assistance, concierge, and airport transfer solutions. In collaboration with ground handlers at Jomo Kenyatta International Airport, the office ensures smooth boarding and post-flight support, maintaining Lufthansa’s commitment to a seamless travel experience.

Lufthansa Nairobi Office is known for its efficient, friendly service and ability to resolve complex travel issues quickly. It provides group travel coordination, airport Wi-Fi/in-flight connectivity support, baggage allowance clarifications, duty-free shopping guidance, and information on delayed flights or disrupted travel. The office manages special accommodations for travelers with medical needs and ensures every customer receives prompt support via channels including phone, email, and in-person visits.

From its Nairobi office, Lufthansa supports frequent flyers and newcomers alike with comprehensive flight booking services, flexible rebooking policies, and expert guidance on transit information. The office offers self-service kiosk check-in, immigration advice, receipt/refund processing, and special handling for animals and sports equipment. By coordinating with Star Alliance partners and promoting innovative digital solutions, Lufthansa Nairobi Office upholds a customer-first ethos for Kenyan travelers.